Origin is not responsible for the shipping cost of you return or exchange item s. Here s how to return a game with the great game guarantee.
Please return items in their original packaging including.
Origin return policy. If you received the item as a gift or wish to exchange it for another item directions will be provided. Returns refunds and credit policy because we manufacturer our products from scratch and hem pants per order we do have a 15 restocking fee for any returns for a refund. If you would like to return and or request a refund for a full game download published by electronic arts but purchased from a third party retail store contact the retailer where you made the purchase to inquire about the retailer s return or refund policies.
Plastic wrap and hang tags on garments. And participating third party titles purchased on origin for a full refund. If you re not happy with a game purchase you can return it for a refund just like on steam.
Refund requests can be made within 24 hours after you first launch the game within fourteen days from your date of purchase or within fourteen days from the game s release date if you pre ordered. Origin began offering refunds before steam did but steam s refund policy does apply to a wider selection of games. How do i return.
What items are returnable. Origin s great game guarantee applies to all games published by ea itself and a few third party games. About your refund under the great game guarantee refund policy.
You must return the item within 14 days of the delivery date. Origin pc evolve system upgrade service states that the original purchaser will be able to return internal components of their origin pc for credit towards the purchase of new origin pc product. Did you buy a game for your playstation nintendo switch or xbox you ll need to get a refund from the point of sale.
Our online customer service team will be happy to assist you for eligible returns with a free return label return instructions and the return shipping address. Our policy refunds third party our great game guarantee only applies to purchases made in origin. If you would like to return an unused unwashed product for a credit to your account there is no restocking fee.
This agreement is available in a two 2 year or three 3 year format from time of original purchase.